Shipping policy

1. Order Processing Time

  • All orders are processed within 2 business days from the time of purchase.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we experience a high volume of orders, processing times may be extended. You will be notified if there is any significant delay.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. Estimated delivery times are as follows:

  • Standard Shipping: 3 to 5 business days

  • Express Shipping: 2 to 3 business days

  • International Shipping: 3 to 10 business days (varies by country)

Note: Shipping times are estimates and can vary depending on the carrier, weather conditions, or customs processing (for international orders).

3. Domestic Shipping (UK)

We currently ship to the following regions within the UK:

  • England, Scotland, Wales: Standard and Express options available.

  • Northern Ireland: Available for standard shipping.

  • Channel Islands: Available for standard and express shipping.

Shipping Methods Available:

  • Royal Mail: Standard and Express services

  • Yodel: For larger items or premium shipping options

4. International Shipping

We are pleased to offer international shipping to most countries. Shipping rates and delivery times for international orders are calculated at checkout. International customers may be responsible for any customs duties, taxes, or additional fees that may apply upon arrival in your country.

Countries We Ship To:

  • France

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order on the carrier’s website.

If you do not receive a tracking number, or if you have trouble tracking your order, please contact us at sue@anniquerooibos.co.uk for assistance.

6. Shipping Delays

While we aim to meet all delivery estimates, there are times when delays occur, especially during peak seasons or due to unexpected circumstances like weather or customs processing. We are not responsible for any delays caused by third-party carriers.

7. Shipping Restrictions

We currently do not ship to the following locations:

  • [List any restricted areas or locations]

8. Incorrect Shipping Information

Please double-check your shipping details before submitting your order. We are not responsible for delays or additional charges caused by incorrect shipping information provided at checkout. If you notice an error with your shipping address, please contact us immediately to update it.

9. Lost or Stolen Packages

Once the carrier has marked the package as delivered, we are no longer responsible for any loss, theft, or damage. Please contact the carrier directly for further assistance in such cases.

If the package does not arrive within the expected delivery window, please reach out to us at sue@anniquerooibos.co.uk , and we’ll assist you in filing a claim with the carrier.

10. Packaging

We take care to ensure that your items are securely packaged for safe delivery. Products are shipped in eco-friendly packaging whenever possible.